Returns & Exchanges

At KURU Footwear, we want you to experience the ultimate heel support and comfort, which is why we offer a 45-day return and exchange window for all shoes in their original, showroom condition. If your new pair isn't the perfect fit for your pain-free journey, we make the return process simple and hassle-free.

1

Initiate Your Request

Visit our online Returns Center and enter your order number and shipping zip code to begin your return or exchange process.

2

Select Your Preference

Choose whether you would like to exchange your pair for a different size or style, or if you prefer a full refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label, place your unworn shoes back in their original packaging, and securely attach the label to the outside of the box.

4

Ship and Track

Drop off your package at the designated carrier location; once received and inspected at our warehouse, we will process your refund or ship your new pair within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing